Privacy Policy & Orionway's Customer - General Privacy Policy

Orionway’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Orionway anytime you interact with Orionway, such as when you visit our website, when you purchase Orionway products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.  Orionway is sensitive to the issue of confidentiality in on line dealings and is committed to protecting individual privacy. Your privacy is a priority at Orionway, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, service update, special offers, and events that you might like to hear about.

When you visit and you have not otherwise identified yourself (e.g., via registration with a Orionway Site), our web server automatically recognizes your domain name, but not your e-mail address. We collect the domain name and monitor general site use and traffic patterns to improve our web site and the products and services we offer. Orionway uses web server logs to collect data for metric purposes. Examples of the types of data collected on the logs are IP addresses, referral pages, date and time of Site access, and Site visited. We may use collected data to customize the content and/or layout of our pages for each individual visitor.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.

When you interact with Orionway, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Orionway products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.

We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.

We may use personal information to provide services or products that you have requested as well as for auditing, research, and analysis to improve Orionway's services or product.

When we disclose your information

Orionway takes your privacy very seriously. Orionway does not rent, sell, or trade any personally identifiable information about you (e.g., e-mail addresses) to third parties.

Certain Orionway Sites may disclose information to third parties assisting us in processing a transaction requested by you (e.g., credit card service providers). In order to cooperate with legitimate governmental requests, subpoenas, or court orders, to protect Orionway and/or Orionway's systems and customers, or to ensure the integrity and operation of Orionway and/or Orionway's business and systems.

Within the Orionway Group

To help us provide superior service, your personal information may be shared with legal entities within the Orionway group globally who will take steps to safeguard it in accordance with Orionway’s privacy policy.

How we protect your personal information

Orionway takes precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Orionway registration forms and the Orionway Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Orionway Online Store you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Mozilla Firefox.

Integrity of your personal information

Orionway has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your personal data periodically and you can request a copy of your personal information, your registration history, and your interactions with our sales and support agents by contacting us at the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.


We do not treat your general interaction with (e.g., submission of suggestions) as confidential. However, certain Orionway Sites do conduct transactions for which heightened security is appropriate. For instance, certain Orionway Sites encrypt your personal information (e.g., for transmission of credit card data), so that only appropriate personnel are able to decode your information. Note that most internet browsers also offer security alerts that permit you to determine whether your transmissions are protected. Please refer to the agreements and policies applicable to the Orionway Site for which you provide personal information in order to assure that you understand applicable security practices.

Cookies and other technologies

As is standard practice on many corporate websites, Orionway’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Orionway will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Orionway website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags, tiny graphic images to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in Neuchâtel, Switzerland.

Children Privacy

Orionway asks children under 18 not to transmit any information to the Site. Orionway welcomes the parent or guardian of a child under the age of 18 to use the Site and provide any information, service, or product gained from the Site to their child.

Data transmitted internationally

If you are one of our international guests, we realize that you may want to know whether your personal information will be transferred out of your country of origin. Please be aware that when you register or request a transaction on a Orionway Site, your personal data may be transferred to computers in Europe and the United States in order to process your request.

Orionway Sites

Through, you may link to many networked web pages and websites operated by Orionway and its subsidiaries and affiliates (together, the "Orionway Sites"). Not all of them have adopted this policy. Individual Orionway Sites may adopt different privacy policies that fit transactions taking place on that Orionway Site. If a Orionway Site has its own privacy policy, the provisions of that policy will control if it conflicts with this general policy. Also, some Orionway Sites are intended to facilitate interaction with other businesses, and may not adopt a privacy policy for individuals. Users of those Sites should check with their employer regarding the employer's arrangements with Orionway and applicable privacy practices.

External links

For the convenience of our Site visitors, Orionway may provide links to third party web sites that are external to Orionway. These web sites are not operated or controlled by Orionway, and Orionway is not responsible for the privacy practices or the content of such external web sites.


From time to time, Orionway may revise this Privacy Policy at its discretion. We note the date of the policy below, so you know when it was last updated. Orionway advises you to check back periodically to review the Privacy Policy because users of the Site will be prospectively bound by the then-current version of this Privacy Policy.

Your Orionway User-ID and related information

The Orionway website, as well as Orionway services allows you to create a “Orionway User-ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile providing your First Name, Family Name and e-mail address, and in some cases your mailing address or a credit card number. The system saves your information and assigns you a personal Orionway User-ID and Password to your email address with a login link. Then, you may enter in your personal Orionway account and update your User-ID, Password and data, at your convenience. The next time you order from the Orionway Store, all you need to do is enter your Orionway User-ID and Password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your Orionway User-ID it will be available for all your transactions with Orionway globally.
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